F.A.Q.

SERVICES
Check-In: 3:00 PM unless room is ready
Check-Out: 11:00 AM. A later check-out might be possible, please inquire
Reception Desk: From 9:00 AM To 03:00 PM
Tel: 24/7 By Tel/Whatsapp +52 984 209 04 07 or By Whatsapp +52 984 144 02 51
Room Door: A Door Code For Your Room And For The Main Entrance Will Be Delivered During Check-In
Breakfast: Served On The Ground Floor Terrace From 8:30 AM To 10:30 AM
Bar: Open All Day
Living Room: 24/7 Free Access
Wi-Fi: Network & Password Given During Check-In
Towels: Beach Towels Available In Each Room

AMENITIES

Each Room Has:

  • Bath Towels, Beach Towels and Bathrobes
  • Yucatan Senses™ Amenities + Hair Dryer
  • Room Safe
  • Air Conditioning With Remote Control
  • Free Wi-Fi
  • Bedroom Balcony With 2 Lounge Chairs
  • Mini Bar Fridge With Soft Drinks and Beers – Free In The Palapa Suite
  • Private Living Room Rooftop With Pergola (Palapa Suite Only)
  • Outside Fresh Water Shower (Palapa Suite Only)
  • Daily Room Service
  • Towels And Bed Linens Replaced Every 3 Days
  • If You Wish To Change A Towel Before, Please Leave It On The Floor

BOOKING RULES / HOTEL POLICY

  • The hotel does not have extra beds.
  • We require a 2 nights minimum stay, a minimum of 7 days during Christmas and NYE Holidays.
  • The hotel does not accept children under 12 years old, unless you book the entire house.
  • The hotel is pet friendly.
  • By confirming their reservation, guests acknowledge that they have read and accepted the Casa Cat Ba cancellation policy.

CANCELLATION POLICY
Eastern Central Time does apply
(Except bookings with discount and during Christmas Holidays. In that case, a specific cancellation policy will apply)

  • Reservation can be cancelled or modified up to 14 days prior to the arrival date to avoid a penalty of 100% of the total cost of the reservation.
  • Reservation will be charged 100% of the total amount 14 days prior to the arrival date.
  • The hotel requires a period of 15 days after the cancellation to complete the refund.
  • Refunds will be subject to a 5% administration fee.
  • No-show will be charged the full cost of the stay.

FULL BUYOUT

  • A 50% deposit is requested at reservation time and is non-refundable.
  • Balance must be paid 60 days prior to the arrival date.
  • Payment by bank transfer is mandatory.
  • Full buyout can be modified up to 60 days prior to the arrival date.
  • In case of cancellation before 60 days prior to the arrival date, a voucher will be issued, it will be valid for 1 year, from the date of cancellation.
  • After 60 days prior to the arrival date, the reservation is not changeable or cancellable anymore. No refund and no voucher will be given.

DISCOUNT

  • Bookings made with discounts are neither changeable nor refundable.

CHRISTMAS & NYE HOLIDAYS

  • Reservation can be cancelled or modified up to 30 days prior to the arrival date to avoid a penalty of 100% of the total cost of the reservation.
  • Reservation will be charged 100% of the total amount 30 days prior to the arrival date.
  • The hotel requires a period of 15 days after the cancellation to complete the refund.
  • Refunds will be subject to a 5% administration fee.
  • No-show will be charged the full cost of the stay.