SERVICES
Check-In:
3:00 PM unless room is ready
Check-Out: 11:00 AM. A later check-out might be possible, please inquire
Reception Desk: From 9:00 AM To 03:00 PM
Tel: 24/7 By Tel/Whatsapp +52 984 209 04 07 or By Whatsapp +52 984 144 02 51
Room Door: A Door Code For Your Room And For The Main Entrance Will Be Delivered During Check-In
Breakfast: Served On The Ground Floor Terrace From 8:30 AM To 10:30 AM
Bar: Open All Day
Living Room: 24/7 Free Access
Wi-Fi: Network & Password Given During Check-In
Towels: Beach Towels Available In Each Room

AMENITIES

Each Room Has:

  • Bath Towels, Beach Towels and Bathrobes
  • Yucatan Senses™ Amenities + Hair Dryer
  • Room Safe
  • Air Conditioning With Remote Control
  • Free Wi-Fi
  • Bedroom Balcony With 2 Lounge Chairs
  • Mini Bar Fridge With Soft Drinks and Beers – Free In The Palapa Suite
  • Private Living Room Rooftop With Pergola (Palapa Suite Only)
  • Outside Fresh Water Shower (Palapa Suite Only)
  • Daily Room Service
  • Towels And Bed Linens Replaced Every 3 Days
  • If You Wish To Change A Towel Before, Please Leave It On The Floor

BOOKING RULES

  • The hotel requires 100% of the full amount at the time of booking
  • The hotel does not have extra beds
  • We require 2 nights minimum stay
  • We do love children but as we offer a private quiet hideaway, children under 12 will have to wait a few years before enjoying Casa Cat Ba, unless your book the entire house
  • Pets are welcome
  • Upon confirmation of the reservation, the guest is acknowledging that they have read and accepted Hotel Casa Cat Ba cancellation policy

CANCELLATION POLICY

  • Reservation must be cancelled or modified 30 days prior to the arrival date to avoid a penalty of 100% of the total cost of the reservation
  • The hotel requires a period of 15 days after your cancelation in order to complete the refund
  • No show will be charged the full cost of the stay
  • In extreme cases of natural disaster, such as hurricanes, floods, tsunamis or earthquakes, we will refund the full amount of the booking
  • Refunds will be subject to a $50 US administration fee